Effective Date: 1/15/2026
Last Updated: 1/15/2026

1. Introduction

Cox Investments LLC ("we," "our," "us," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.coxinvestmentsllc.com, submit property information through our forms, communicate with us via phone, email, text message, or otherwise interact with our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal information.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including but not limited to:

Contact Information: Name, email address, phone number, mailing address

Property Information: Property address, number of units, property condition, occupancy status, ownership details

Transaction Information: Details about your property sale timeline, motivation for selling, and related circumstances

Communication Records: Contents of emails, text messages, phone calls, and other communications with our company

Referral Information: How you heard about us and any referral source details

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Device Information: IP address, browser type, operating system, device identifiers

Usage Data: Pages visited, time spent on pages, links clicked, referring website

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and gather analytics

2.3 Information from Third Parties

We may obtain information about you or your property from third parties, including:

Public records (property records, tax assessments, deed information)

Data aggregators and marketing partners

Real estate databases and listing services

Credit reporting agencies (only with your consent or as permitted by law)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Primary Business Purposes

To evaluate your property and prepare cash offer proposals

To communicate with you regarding your property submission

To schedule property viewings and conduct due diligence

To prepare and execute purchase agreements and closing documents

To process transactions and complete property purchases

3.2 Communication and Marketing

To respond to your inquiries and provide customer service

To send you information about our services (with your consent)

To send transactional messages related to your property submission

To conduct follow-up communications regarding your property

3.3 Legal and Business Operations

To comply with legal obligations and respond to legal requests

To enforce our terms of service and protect our legal rights

To prevent fraud and maintain the security of our systems

To improve our website, services, and customer experience

To conduct internal research and analytics

4. SMS/Text Message Communications (A2P Compliance)

4.1 Consent to Receive Text Messages

By providing your mobile phone number to Cox Investments LLC, you expressly consent to receive text messages from us regarding your property submission, offers, appointments, and related business communications. These messages may be sent using an automatic telephone dialing system (ATDS) or automated technology.

Message Frequency: Message frequency varies based on your interactions with us. You may receive multiple messages per week during active property evaluations.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier's plan. Please check with your carrier.

4.2 Opt-Out Rights

You have the right to opt out of receiving text messages at any time by:

Replying STOP to any text message you receive from us

Calling us or texting us and requesting removal

Emailing us at [email protected] with your opt-out request

After opting out, you will receive one final confirmation message, and then no further messages will be sent unless you re-opt in.

4.3 Help and Support

For help or more information about our text messaging program, reply HELP to any message or contact us at [email protected].

4.4 Carrier Liability

We are not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us with:

Title companies and closing agents

Property inspection and appraisal services

Legal and accounting professionals

Technology providers (CRM, email, SMS platforms)

Marketing and analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

If Cox Investments LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders, warrants)

Requests from government authorities or law enforcement

Protection of our legal rights or the safety of others

Investigation of fraud or security issues

5.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

6. Telephone Consumer Protection Act (TCPA) Compliance

6.1 Express Written Consent

By submitting your phone number through our website or providing it to us directly, you provide express written consent for Cox Investments LLC to contact you at the number provided, including through the use of:

Automated telephone dialing systems

Artificial or prerecorded voice messages

SMS/text messages

This consent applies even if the number you provide is on a corporate, state, or federal Do Not Call list.

6.2 Purposes of Contact

We may contact you for the following purposes:

Property evaluation and offer discussions

Appointment scheduling and confirmations

Transaction updates and closing coordination

Follow-up communications regarding your inquiry

Customer service and support

6.3 Revocation of Consent

You may revoke your consent to receive calls or texts at any time by:

Requesting removal during any phone conversation with us

Sending an email to [email protected] with "Do Not Call" or "Do Not Text" in the subject line

Replying STOP to any text message

Revocation will be processed within 10 business days.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission

Restricted access to personal information on a need-to-know basis

Regular security assessments and updates

Employee training on data privacy and security

However, please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You may request deletion of your information at any time by contacting us (see Section 12).

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

9.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

9.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing transactions).

9.4 Opt-Out Rights

You have the right to opt out of:

Marketing emails (click "unsubscribe" in any email)

Text messages (reply STOP)

Phone calls (request placement on our internal Do Not Call list)

Sale of personal information (we do not sell personal information)

9.5 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

9.6 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose. See Section 11 for more details.

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and capture certain information.

10.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality

Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements

Preference Cookies: Remember your settings and preferences

10.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

10.4 Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from browsers.

11. State-Specific Privacy Rights

11.1 California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act, California residents have the right to:

Know what personal information we collect, use, disclose, and sell

Request deletion of personal information

Opt out of the sale of personal information (we do not sell personal information)

Non-discrimination for exercising CCPA rights

To exercise these rights, contact us at:
Email: [email protected]

We will verify your identity before processing requests and respond within 45 days.

11.2 Nevada Residents

Nevada residents have the right to opt out of the sale of certain personal information. We do not sell personal information as defined under Nevada law.

11.3 Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have rights similar to CCPA, including access, correction, deletion, and opt-out rights. Contact us using the information in Section 12 to exercise these rights.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last Updated" date at the top of this policy

Post the revised policy on our website

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Cox Investments LLC
Email: [email protected]

16. Consent Acknowledgment

By using our website, submitting your information, or communicating with us, you acknowledge that you have read, understood, and agree to this Privacy Policy, including:

✓ Consent to receive calls and text messages as described in Sections 4 and 6
✓ Consent to our collection, use, and disclosure of your information as described
✓ Understanding of your privacy rights and how to exercise them

This Privacy Policy is effective as of 1/15/2026 and applies to all information collected by Cox Investments LLC.